FAQ

FAQS

If you have a question about our website, placing an order, delivery, or just about anything, have a browse through our FAQs for the answer. Simply click on the question to see the answer. Or contact our friendly Customer Services online.

* Applies to Online orders only. Unwanted goods may be returned free of charge if returned within Consumer Contracts Regulations; outside of this a collection charge will apply at our standard rate.

Who has access to my customer data?

A: www.porolighting.com retains all customer data and does not share it with any third parties outside www.porolighting.com group.

Will get an order confirmation?

A: Yes – Shortly after placing your order you will receive an automatic order confirmation from us via e-mail containing all of the details of your order.

How to proceed an order for item?

A: Firstly let us know your requirements or application. (If you need samples. please tell me know)

Secondly We quote according to your requirements or our suggestions.

Thirdly customer confirms the samples and places deposit for formal order.

Fourthly We arrange the production.

Can I have a sample order for item?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Do you have any MOQ limit for single item?

A: Yes! Orders should in whole container.MOQ Limit is 1000pcs.

How can I pay for my order?

We offer various payment methods for your order including:
Visa
Visa Debit
Visa Electron
Mastercard
Paypal
Alipay
We are sorry but we are unable to accept cheques or postal orders.
We take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

What about the lead time?

A:Sample needs 5-7 days, mass production time needs 6-8 Weeks for order quantity more than

How do you ship the goods and how long does it take to arrive?

A: Delivery Detail: 35-50 Days after receiving your payment

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 15-20 days to arrive.

Airline and sea shipping also optional.

How About Packaging Details?

A:The way of packing is multitudinous

1. Display box 9pcs/display box 12pcs/display 16pcs/display box 24pcs/display 48pcs/display

2.Color box 1pcs/color box 2pcs/color box 4pcs/color box 6pcs/color box 8pcs/color box the quantity can be changed as your request.

3.Special packing can be adjusted to the products ,to save the space of the packing.

Also you can tell me your idea; we can pack as your request (customization).

Is it OK to print my logo on the product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

We accept OEM/ODM

Logo/shipping mark/stick /bar code are also acceptable.

How do I return an item?

A:In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.

We will then reply with a unique returns form and all information required to return your item.

You can return any unwanted products within 7 days provided they are unopened and in perfect condition.

If your item is faulty you will need to tell us what exactly the fault is. We will replace any faulty items like-for-like, or if the item is no longer available, will refund the original payment method.

When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund. We cannot be held responsible for non-delivery of returned goods. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Do you deliver to my country?

A:We offer delivery to a number of destinations worldwide.

Delivery charges will be detailed before you confirm your order and are also shown on your order confirmation email.

If your order has failed to arrive after this time, please contact our customer service team.. who will investigate further and arrange for a replacement to be sent.

Corporate sales / Bulk Sales

If you're an agency or corporate organization, we can provide a comprehensive range of unique products all at competitively discounted prices to fit your needs. Whether you are looking to implement a staff incentive scheme, find that perfect product for a sales promotion or looking for awesome client / employee gifts you're in the right place. Email us at sales@porolighting.com now to find out more.